About the Training

This training equips participants with the communication and customer service skills required in healthcare settings. The program focuses on delivering quality patient experiences while maintaining professional standards.

Topics Covered

• Effective patient communication.
• Customer care excellence.
• Professional ethics.
• Complaint handling and conflict resolution.
• Healthcare service standards.

Requirements

• Open to healthcare graduates and job seekers.
• Strong interest in healthcare service delivery.

Benefits

• Certificate of participation.
• Practical role-play exercises.
• Enhanced employability skills.